Report an incident at any time by logging into the PDL member portal.

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Why choose PDL?

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Australia's largest member-based pharmacist organisation

We support over 32,000 members in the pharmacy profession, comprised mostly of community, hospital, credentialed and research pharmacists, interns and students. We are a not-for-profit organisation that is 100% owned by our members.

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Trusted by pharmacists for over 110 years

PDL was first established in Echuca, rural Victoria to ensure pharmacists were protected from incident liabilities and claims. Today PDL continues this legacy, offering unbiased assistance for pharmacists through confidential support services.
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Pharmacists preferred PI insurance provider

We provide market-leading Professional Indemnity (PI) insurance that meets all of your PI registration requirements, mitigating your risks as a practising pharmacist throughout your pharmacy career.

How a PDL membership benefits you

PDL’s member benefits are designed to support practising pharmacists in managing and minimising risks throughout their professional life. This includes market-leading Professional Indemnity (PI) insurance, 24/7 incident support, access to risk management tools and a subscription to the Australian Journal of Pharmacy (AJP). Our membership is suited to all stages of a pharmacist’s career, including interns and students.

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Access to risk management tools

Access to risk management tools

Receive Practice Alerts, guides and resource support, helping members in managing risks
247 incident support

24/7 incident support

Confidential incident support provided by our experienced pharmacist Professional Officers
Market leading PI insurance

Market-leading PI insurance

Designed to meet the nuanced insurance needs of individual Australian pharmacists
Complimentary membership for students and interns

Complimentary membership for students and interns

All the same member benefits, accessed free of charge

Hear from our customers

At PDL, we are committed to delivering the highest quality service to our members. We do this by developing strong individual relationships, having great communication and being accessible to our members 24/7. We have an organisational culture focused on exceeding member expectations. However, disputes may still arise. We have therefore developed the following Complaints and Dispute Resolution process which is fair, efficient and accessible to all our members.

“Always lovely to deal with. The advice given is always well explained and presented clearly. Very prompt to answer queries and deal with incidents”

Joanna,
March 2023

“Explained everything thoroughly and clearly, and gave me their full support with anything that “may” eventuate. Highly recommend!”

Reyhan,
March 2023

“PDL have been amazing, in both the legal capacity and in a compassionate capacity. This time is particularly stressful and our lives are in their hands. I'm so glad I have PDL."

Lynne,
February 2024

“Fantastic customer service. Put me at ease, alleviated my concerns and gave me the exact next steps to move forward”

Domenica,
February 2023

We value your feedback and are dedicated to continuously improving our membership support.

Testimonials

"The service, the up to date information and support is fantastic. Receiving the AJP is of great use in keeping up to date with trends in pharmacy and helps with getting CPD points."

Claire
Hospital Pharmacist
April 2022

We value your feedback and are dedicated to continuously improving our membership support.

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Supporting the pharmacy profession through our partnerships

We collaborate with other pharmacy organisations through shared projects and sponsorship initiatives to fund research, training programs and events, designed collectively to enhance and improve the profession.

Latest industry news and alerts

We share regular email notices called Practice Alerts with our members, notifying them of common errors and incident trends to be made aware of as practising pharmacists. They can be national alerts or state-specific if connected to local legislation, either way we always keep members in the loop. Members will also receive any important announcements about PDL.
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PDL Practice Alert Forged prescriptions

Forged prescriptions

The PDL Professional Officers continue to see incidents where forged prescriptions have been presented to the pharmacy. While the introduction...

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Transitions of care

Transitions of care are pivotal moments in healthcare delivery, where patients move between different healthcare settings. Whether transitioning from hospital...

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Pharmaceutical Defence Limited (PDL) acknowledges the Traditional Owners of Country throughout Australia and their continuing connection to land, waters and community. We pay our respects to the people, the cultures and the Elders past and present.